Then on the same device, create a new fresh new user profile by logging in with a new user account that has never logged in to that device before and add the following registry entry: In Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities, delete all identities that correspond to the email address and not the In Credentials Manager > Windows Credentials, delete all the Generic Credentials relating to Office16.Ĥ. Add the following registry entry on current device and profile:Ģ. I managed to save more time by not recreating the users profile as I had three others experiencing this issue with large profile data by keeping the current users environment intact by doing this:ġ. Solution 2 Scenario: Existing User Profile (too many reasons not to delete existing user profile)
Note: I've also noticed with "DisableADALatopWAMOverride", I didn't see any "Allow Organization manage this device" or something similar - but it works!
"DisableADALatopWAMOverride"=dword:00000001 "ExcludeExplicitO365Endpoint"=dword:00000001 "ExcludeHttpsRootDomain"=dword:00000001 Before starting Outlook to add any accounts, add the following registry entries: Solution 1 Scenario: New Profile or start from scratch (delete old user profile)ġ. With more persistence testing so many different scenarios, I've narrowed it down to: This also triggered Outlook to keep prompting to enterįixed it. This time without adding another account but then I logged in to Office App Account - found in File > Account > User Information. But when I added another account, everytime the user logs in and starts Outlook, it prompts to enter password.Ģnd round of test creating a new profile using the same account. I did a test creating a new profile using the same account which works fine on its own. I have tried all suggestions from all places in the forums - clearing Password cache, Windows Credentials, Registry key fixes and Autodiscover to no avail.
This only happens to users withĪdditional account - i.e. It would be OK after signing in for the entire session but upon logout and logging back in, it keeps asking for password. Problem is Outlook started asking for password when we added another email account of the same domain. Email is hosted by Office 365 and not on-prem. This is a new deployment so it's a fresh clean RDS with new profiles. We have Office ProPlus 2019 VL Outlook version 0.20017 圆4 running on RDS.
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